Terms and Conditions

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Late cancellations - We understand that sometimes life can be unpredictable. If, for whatever reason, you have to reschedule or cancel your appointment, please inform us at least 24 hours prior (or, if the booking was made on the same day – at least 3 hours prior). Appointments cancelled without a notice will incur the deposit fee of $20.00. Thank you for understanding!

Late arrivals - We make an effort to avoid long waiting periods in the salon and provide the most exquisite experience, and therefore, we ask our customers to be on time for their appointments. If you are running more than 10 minutes late, please let us know as soon as possible. The service may need to be adjusted to a shorter time frame. If you arrive at least 15 minutes late, you will be required to reschedule.

No-shows - We believe in mutual respect and therefore ask our customers to always inform us about any emergencies that withhold them from arriving for their visit. If you miss your appointment without giving notice, you will not be refunded the $20.00 deposit fee of the missed service.

Service guarantee & refunds - Our clients’ satisfaction is the highest priority for us. We always strive to provide excellent service and maintain a 100% client satisfaction rate. If you are not completely contented with the treatment, please let us know during your visit or within 24 hours. We are committed to making any needed corrections and if there was a fault on our side, to provide you with a redo.

Right to refuse service - Our salon staff has the right to refuse service to anyone who behaves improperly. The safety and comfort of our clients is our highest priority and we don’t support inappropriate behavior. Cases of verbal or physical aggression, harassment or assault will result in service refusal.